Service
02 / Managed Service
IT infrastructure that is managed and monitored continuously.
We take over the routine work of running systems — oversight, maintenance and incident handling — so your internal team can focus on its own priorities.
01Overview
Three jobs we carry out continuously.
IT infrastructure is not a one-off project. Systems have to be managed, monitored and maintained for as long as they are in use. Gaisar Managed Service places that work with a team that does it every day.
We manage the devices and systems under a customer’s operational responsibility, monitor how they perform, and carry out performance maintenance before small issues develop into service disruption.
The result is less operational complexity for internal teams: clear responsibilities, routine work handled, and a single point of contact when something goes wrong.
02Service scope
What this service includes.
- 01
IT Infrastructure Management
Management of the IT devices and systems under an organisation’s operational responsibility.
- Management of network devices and servers
- Change and configuration handling
- Documentation of technical work
- 02
IT System Monitoring
Continuous monitoring of system condition to detect disruption earlier.
- Service availability monitoring
- Early detection of performance decline
- Operational condition reporting
- 03
System Performance Maintenance
Scheduled maintenance to keep systems performing within their capacity and technical life.
- Scheduled maintenance
- System tuning and updates
- Critical asset maintenance
03Common needs
When this service matters most.
- 01
Small IT teams
Organisations with a lean IT team that need daily operational work covered without adding headcount.
- 02
Multiple operational sites
Companies with several offices that need one consistent standard of management everywhere.
- 03
Systems that run around the clock
Services that cannot stop need continuous monitoring, not occasional checks.
- 04
Documentation requirements
Organisations that need a record of technical work and maintenance history they can inspect.
- Scope
- IT infrastructure & systems
- Monitoring
- Continuous
- Maintenance
- Scheduled & on request
- Approach
- Single technical contact
04Other services
Other parts of the same infrastructure.
- 01Internet ServiceBroadband internet for everyday needs and dedicated internet with exclusive 1:1 unshared bandwidth, over Gaisar fiber optic and wireless networks.
- 02Data CenterData center services for storage and compute requirements: hosting server, virtual private server and co-location server.
- 03IT SolutionPractical technology solutions for operations: security and CCTV systems, attendance systems, access control, and network-based voice communication.
- 04ConnectivityInterconnection services linking sites, cities and countries: VPN plus innercity, intercity and international interconnection.
05Services
Talk through your requirement with our technical team.
Tell us how many sites are involved, how the network is used, and which systems are running. We will help map out the options that fit.